spm788 Frequently Asked Questions

Yes. The welcome bonus is given once per account, for your first deposit only. After that, it cannot be claimed again on subsequent deposits. However, you can continue to enjoy cashback and VIP tier offers, and note that referral rewards are separate and work differently.

You get 200% added on top of your first deposit — so if you deposit 20,000 Ks, you receive a 40,000 Ks bonus and your balance becomes 60,000 Ks. The maximum bonus is 200,000 Ks, meaning if you deposit 220,000 Ks, you get 200,000 Ks bonus and your balance becomes 420,000 Ks. The wagering requirement is the bonus amount × 25, so for a 40,000 Ks bonus, you need to wager 40,000 × 25 = 1,000,000 Ks before you can withdraw the bonus funds.

The wagering requirement means you must wager the bonus amount 25 times. If you received a 200,000 Ks bonus, you need to place bets totalling 200,000 × 25 = 5,000,000 Ks before withdrawing the bonus funds. This multiplier applies to the bonus amount only — not to your own deposited money, so your deposit is not affected.

When you refer a friend to spm788, you receive 10% of their first deposit as a bonus, up to a maximum of 20,000 Ks per person. On top of that, you will receive 0.3% of their valid bets as a weekly commission. The more friends you refer, the more weekly commission you earn.

Log in to your spm788 account and follow the on-site instructions to select your bonus when making a deposit. You can activate the bonus with a minimum deposit of 5,000 Ks. If you need help, contact us via Live Chat and our customer service team will guide you through it step by step.

To withdraw bonus funds, you must first meet the wagering requirement (bonus amount × 25). For example, if you received a 40,000 Ks bonus, you need to wager 40,000 × 25 = 1,000,000 Ks before the bonus funds are included in a withdrawal. Note that if you request a withdrawal before completing the wagering requirement, the bonus funds may be forfeited.

spm788 processes withdrawals 24 hours a day, 7 days a week, and normally completes them within 10 to 45 minutes. This processing time does not change at night or on holidays. However, if there is a technical issue on the KBZPay or bank side, it may take a little longer due to connectivity delays.

No. Withdrawals are made only to KBZPay, Wave Money (WavePay), AYA Pay, CB Pay, or bank accounts registered in the same name as the spm788 account holder. This policy is in place to protect players' financial security.

Common reasons for a pending withdrawal include: the wagering requirement has not been met, or your account verification is incomplete or still being reviewed. If it has been pending for more than 45 minutes, contact spm788 Live Chat and provide your Transaction ID — the support team will be able to check it for you right away.

The minimum withdrawal amount at spm788 is 10,000 Ks. Withdrawal requests below this amount cannot be processed. Only submit a withdrawal request once your balance reaches 10,000 Ks — this threshold is in place to keep withdrawals running smoothly.

Clear your browser cache. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data, select Cached Images & Files, and clear them. On Safari, go to Settings → Safari → Clear History and Website Data. After clearing the cache, reload the spm788 website — in most cases the slowness will be gone and gameplay will run smoothly.

Yes. On iPhone, open spm788.vip in Safari, tap the Share button in the toolbar, then select Add to Home Screen. On Android, open the site in Chrome, tap Menu (⋮), then select Add to Home Screen. After that, you can launch spm788 directly from your Home Screen just like an app — no download needed.

The spm788 website runs well on iOS 14 and above, and Android 8 and above. The latest versions of Chrome, Safari, and Firefox give the best experience. You can play directly through your browser without downloading anything from the Play Store or App Store.

For slots and fish shooting games, the server saves the result of each round, so when you reconnect you can continue where you left off. For live dealer games, the round result is recorded on the server side regardless of your connection. For anything unusual, contact spm788 Live Chat.

If your deposit hasn't appeared in your spm788 account after 15 minutes, contact spm788 Live Chat with your transaction record (Transaction ID / screenshot). Include your player name, amount, payment method, and Transaction ID — the team will check it for you right away.

Log in to your spm788 account, go to Deposit, and select KBZPay. Transfer the amount to the number shown using the KBZPay app. After the transfer, enter the Transaction ID in the spm788 deposit form and submit. Your balance will be credited within a few minutes after verification.

spm788 does not charge any fees for deposits. However, KBZPay, Wave Money, or your bank may apply their own service fees — those charges have nothing to do with spm788 and are set by the payment platform.

The minimum deposit at spm788 is 5,000 Ks for all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Deposits below this amount cannot be processed, and this limit applies the same way across all methods.

Check the URL in your browser's address bar carefully — the official URL is spm788.vip only. Do not use domains that look similar but have extra numbers or letters added (such as spm788x.com, spm7880.net, or spm-788.info). Be careful with any financial requests or URLs sent by SMS — spm788 does not send URLs by SMS.

spm788 protects data you send — including login credentials, banking details, and personal information — using SSL (Secure Socket Layer) encryption. Your data is never sold or shared with third parties. Server security is checked regularly, and your data is used only for delivering the service.

No — never share your OTP code with anyone. Real spm788 support agents will never ask for your OTP. Anyone claiming to be an spm788 staff member and asking for your OTP is attempting to scam you. If this happens, report it to the spm788 support team immediately via Live Chat.

Log in to your spm788 account and go to Profile → Account Security Settings to turn on Two-Factor Authentication. Once enabled, you will need to enter an OTP code every time you log in, which protects your account even if your password is compromised. Contact Live Chat for step-by-step guidance.

Change your password immediately — if funds are still there, consider withdrawing them yourself. Then contact spm788 Live Chat and ask them to suspend the session and conduct a security review. The support team is available 24 hours and will check your login history and any unauthorised access.