🔒 Privacy & Security

spm788 Privacy Policy

This page clearly explains how we collect, store, and protect your personal data.

Last updated: 30 October 2026

spm788 treats personal data protection as a top priority. This privacy policy explains what data we collect from you when you use our services, the purpose for which it is used, and how it is protected.

By reading this policy and continuing to use our services, you are considered to have agreed to the terms set out in this policy. We may update this policy at any time, and any changes will be published on this page immediately.

1Types of Data We Collect

We request and collect the following information in order to provide accurate and quality services to players—

Account Registration Data

  • Name, date of birth, national identity
  • Email address
  • Phone number
  • Login password (stored in hashed form only)

Financial Data

  • Deposit / withdrawal records
  • Payment method information (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
  • Financial compliance verification data

Gaming Data

  • Game types played and session history
  • Bonus and promotion usage
  • Win / loss records

Technical Data

  • IP address, browser type and version
  • Device model and operating system
  • Session records and cookie data
  • Site navigation logs

2How We Collect Data

We receive data through the following methods—

  • Directly provided — data you give us yourself when registering an account, making deposits or withdrawals, and performing transactions
  • Automatically collected data — technical data retrieved from browser and server logs when you access our site
  • Cookies and Tracking Tools — Data from Session Cookies and Analytics used to improve the site
  • Third-Party Verification — Personal data received from external services for legally required financial compliance checks

3Purposes for Using Your Data

We use your information only for the following purposes—

  • Account registration and identity verification
  • Improving and maintaining our services
  • Processing payments and conducting security checks
  • Providing bonuses, promotions, and VIP rewards
  • Customer support (Live Chat, Email)
  • Fraud prevention and financial security checks
  • Supporting our Responsible Gaming policy
  • Meeting legal obligations

We do not sell your data to any company or individual outside of what is described here.

4Data Sharing Terms

We share your personal information with third parties only in the following circumstances—

Service partners

We share data only under signed confidentiality agreements with companies that support our services, such as Payment Processors, IT security providers, and data storage services. These partners handle data only as we direct and may not use it for any purpose of their own.

Legal requests

We will disclose information when required by applicable law or legal process, and will make reasonable efforts to notify you in advance where possible.

Business transfers

In the event of a merger or transfer of our business, data may be passed to the acquiring party and this policy will continue to apply.

5Data Security Measures

spm788 applies technical and administrative security measures to protect your personal information—

  • SSL/TLS Encryption — All data transmitted to our site is protected by SSL encryption
  • Password Hashing — Your account password is stored in the database as a cryptographic hash, never as plain text
  • Access Controls — Access to data is strictly limited and subject to staff verification procedures
  • Security Audits — The site and database are subject to regular security reviews
  • Fraud Prevention — An automated monitoring system is in place to protect against threats such as financial irregularities and identity theft

While we maintain these measures, please note that no digital system can offer 100% guarantees. Keep your own credentials private, and if you notice any suspicious activity, contact us immediately at [email protected].

6Cookies and Tracking Technology

Our site uses cookies and related tracking technologies—

Essential Cookies

These cookies are required for the site to function normally and to keep you logged in to your account. Disabling them will prevent normal use of the site.

Analytics Cookies

We use analytics cookies to understand how the site is used and to improve our services. Data collected through these cookies is processed in aggregated, non-personal form only.

Managing Cookies

You can restrict or delete cookies through your browser settings. Note that disabling functional cookies may limit certain features of the site.

7Data Retention Period

We retain data in accordance with the following policies—

  • Active accounts — Data is retained for as long as the account remains active
  • Closed accounts — Financial records are retained for a sufficient period to meet legal obligations
  • Technical Log Data — deleted after a set period once security checks are complete
  • Account Closure Request — if you request to close your account, all data except financial records will be deleted as far as possible

8Your Data Rights

Every player using our service has the following rights regarding their personal information—

Right Meaning How to Exercise
Right to Access You can view the data we hold about you Contact us at [email protected] to request it
Right to Rectification You can request correction of any inaccurate data Update via Account Settings or contact us by email
Right to Erasure You can request deletion of data that is not required by law Submit a request to [email protected]
Right to Restriction You can request a temporary pause on the processing of your data Contact us by email
Right to Portability You can request your data in a readable format Contact us at [email protected] to request it
Right to Object You can object to certain types of data processing Contact us by email and state your reason

We will aim to respond within 30 days. For complex cases, we will notify you in advance if more time is needed.

9User Responsibilities

Every player using our service has the following responsibilities—

  • Provide accurate and complete personal information when registering
  • Keep your account credentials secure and do not share them with anyone
  • Do not open an account using another person's data
  • Report any suspicious activity to us immediately
  • Confirm truthfully that you are 21+

10Child Protection

spm788 services are for adults aged 21+ only. If we become aware that a person under 21 has provided data, we will delete it immediately and close that account. If you know that someone under 21 is accessing our site, you can report it to [email protected].

11Policy Changes

We may update this policy from time to time in line with changes to our services and technology. When significant changes are made, we will—

  • Update the revision date on this page
  • Post a notice in a visible location on the site
  • Notify you by email in advance where possible

Continued use of the site after changes take effect will be considered acceptance of the updated policy.

12Contact Us

You can send us questions, requests, or complaints about this Privacy Policy through the following channels—

  • Email : [email protected]
  • Live Chat : Contact us directly via the 24/7 Live Chat on the website

We will respond as quickly as we can, and for complex cases we will aim to reply within 30 days.

What You Should Know About Personal Data Protection

We never sell your data to any third-party company or individual. It is only shared with partner companies that directly support our services, and only under a confidentiality agreement.

Payment data is protected with SSL/TLS encryption. We handle KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer details securely, with strictly controlled access.

Send an email to [email protected] with your account ID and the type of data you want deleted. We will delete data that is not legally required to be retained as soon as possible. Please note that financial records must be kept in accordance with the law.

You can turn off analytics cookies. However, if you disable essential cookies such as session cookies, some services like account login and payment functions may be limited.

We keep access logs. If you suspect unauthorized access to your account, contact [email protected] immediately and change your password. Our team is available 24 hours, so you can reach us at any time.

For major policy changes, we will post a notice in a prominent place on the site and, where possible, notify you by email in advance. For minor edits, we will only update the revision date on this page.

Our site does not include links to external websites. If you do reach an external site, please be aware that its privacy policy may differ from ours.